How to watch the live event - very important information!
You will be able to view the event at www.puffinvirtuallylive.co.uk.
Make sure you register in advance, then you will simply have to enter your email address to login.
Make sure you can watch the live broadcast before the event: • Once you have registered, you will be able to choose which format you would like to use to watch the live webcast (Windows Media or Flash). Click on the 'check your computer' option under the 'What to do next?' section on the right hand side of your screen. You can also check your computer here.
On the day of the event:
• On the day of the event live streaming will start 10 minutes before the start of the event to enable you to have time to adjust sound/speakers etc without missing any of the event.
• BUFFERING: During the actual broadcast the screen may freeze occasionally with a note that it is 'buffering'. This is perfectly normal during a live internet broadcast. Don't try to adjust anything - please just be patient and wait for the broadcast to continue.
Viewing the event after the live broadcast:
• You will be able to watch the on-demand video after the live broadcast at www.puffinvirtuallylive.co.uk.
• You will need to register / login and click through to the webcast page in the same way.
I can't get the link to work.
Please check with technical staff in your organisation, it may be the website is blocked and you need to ask them to unblock it (they may need to pass this request on to your local authority).
I can access the link but couldn't view the test stream in either format.
It may be that your internet connection isn't fast enough to receive the live feed. Please consult technical staff in your organisation. It may be that you need to request computer use in the rest of the organisation is kept to a minimum during the live broadcasts. If you are still having problems viewing the live broadcast please email firstname.lastname@example.org.
Where will the event be shown?
The event will be broadcast on www.puffinvirtuallylive.co.uk.
What bandwidth do we need in order to view the events?
You can check that you have sufficient bandwidth by registering/logging in and clicking the 'check your computer' option under the 'What to do next?' section on the right hand side of your screen, you can also check your computer here. If you cannot see the test video stream in either format (Windows Media or Flash) please consult technical staff in your school. It may be that you need to request computer use in the rest of the school is kept to a minimum during the live broadcasts.
How long will the event last?
The event will last for approximately 45 minutes.
Can we ask the author questions?
The author will answer a selection of questions during the event. You can submit your questions in advance here, or live on the day as you watch the webcast. Please bear in mind that many thousands of children will be watching and will have submitted questions. Please don't be too disappointed if your question doesn't get asked.
Can we watch it at a later date?
Yes, you will be able to watch the on-demand video after the live broadcast at www.puffinvirtuallylive.co.uk.
You will need to login in the same way and click through to the webcast page.
Will our organisation's firewall block the live video stream?
If you can see the test video stream on the webcast page then you will be able to view the live event. When you register/login to view the webcast at www.puffinvirtuallylive.co.uk you can click through to this page via the 'check your computer' option, you can also check your computer here. The webcast is provided in two formats (Windows Media and Flash) so please check both formats. If you can't view either stream, please check with technical staff in your organisation - it may be that the stream is blocked and you need to ask them to unblock it.
For any techincal queries, please email email@example.com.